Following a period of local public consultation and review the decision has been made to proceed with the proposal to move the Brandon Street Post Office into Digby’s Day Today store at 52-54 Muir Street, Motherwell, ML1 1BN.
The current branch will close at 17:30 on Wednesday 28 February 2018, with the new branch opening
at 08:00 on Thursday 1 March 2018.
Public consultation feedback
The main area of feedback was around access to the new premises and potential congestion in the surrounding area, parking, and the availability of space within the proposed store.
Getting to the new location
The new premises are located approximately 330 metres away from the current branch, along mostly level terrain. There is time restricted parking on Muir Street approximately 50 metres away. There is a free car park on Pollock Street with 81 spaces and 4 designated disabled bays approximately 350 metres away. For those using public transport to access the new branch, the nearest bus stop is at Motherwell Railway Station approximately 30 metres away.
What the new branch will look like
The branch will have its own designated area to the right of the Digby’s Day Today store and customer access both into and within the store will meet Post Office Ltd’s own accessibility standards and all applicable legislation. There is level access into the premises and automatic entrance doors will be fitted before the Post Office moves.
The Post Office counter will be built to Post Office specifications and will include lighting to industry standards, low level counters, PIN pads and hearing loops. There will be space for people to wait for service and customer seating will also be provided. Full posting facilities will be available within the new branch.
The new branch will have two traditional floor to ceiling screened serving positions and two open plan positions. There is still a partitioned screen but this is lower, helping to provide a more personal service and discreet conversations when needed.
Following the move, the Post Office will also be open for longer including Saturday afternoons and Sundays, providing customers with more flexibility around their visits.You can also find more details on the Post Office website at postofficeviews.co.uk. When entering the website you will be asked to enter the code for this branch: 01185599.